2023 could be a busy year regarding telecommunication operations, as the previous years have witnessed much. The geopolitical and economic turbulence in the past two years has forced the telecom industry to touch its lowest. However, as we advance into the new year, telcos will be much more concerned about operations and will design dynamic strategies. However, they must watch out for a few risks as the environment can never be friendly. This post will uncover telecommunication risks you should watch out for in 2023 to stay on the safer side. Keep scrolling to learn more!
Telecommunication Risks for 2023:
Telecommunication industries are refreshing their strategies to navigate a volatile operating arena. Since the scope of the industry is expanding, so the does the associated risks and threats. Whether you talk about cyber security or workforce management, everything will hit you hard if not paid attention to. Here is a list of possible telecom risks that can hit you hard in 2023 if unaddressed. Let us begin with the basic one!
1. Insufficient customer response:
The cost-of-living crisis has been a leading issue in the previous year and might continue in the next year. The crisis has forced households to rethink whether they are getting the services and value from telecom providers. 45% of households believe that they overpay for content services, and 44% think that their broadband provider does not do enough to direct them to the best deal.
Assessing the household attitude towards spending on connectivity and content services is essential. Telecom providers will always face this risk of customer satisfaction as not all customers can be happy.
2. Growing cyber threats:
The growing cyber threats are an alarming sign for telecom providers, and they must pay attention to it in 2023. Customers are always worried about their sensitive information while working on the internet. Almost half of internet users believe that their data is unsafe while using the internet. Telecom operators must be serious about bad actors and data stealers in 2023, as they will stop at nothing.
Customers are always concerned about data security and will pay a huge sum for added security layers. The best choice customers can make is to contact telecommunication infrastructure Dubai companies and let them install a secure telecom system at the house/office.
3. Not improving workforce culture:
The COVID outbreak changed a lot in the telecommunication industry, and one key affected area is workforce culture. Employers always have different ideas and thoughts than employees, as they will never agree on a single point. Employees are happy with remote work, while employers are worried about staff turnover. These diverging thoughts will never formulate a good work culture, and telecom industries must look into the matter.
Half of the workforce wants to work remotely, while employers want them in the office. This conflict can lead to an unwanted situation, forcing telecom players to lose talent. Therefore, telcos must listen to their employees to maintain a good work culture. The more they focus on this aspect, the better the work culture and environment.
4. Failure to accelerate efficiencies:
Telecommunication players must increase agility and efficiency using digitization, but is it happening? The EY Tech Horizon Study revealed that telcos find it hard to transform through new technologies due to complexity on various fronts. Apart from that, the cultural impact has also hampered this growth as employees can’t collaborate in a remote environment.
Data and technology barriers will haunt the telecommunication industry even in the next year. The complex security and privacy requirements would be a major problem to solve. If telecom players capitalize on these fronts, they may see a better year ahead. Otherwise, customers will never think twice about choosing a new telecom operator.
5. Failure to ensure infrastructure resilience:
Infrastructure reliability has always been a pain point for end users, and telecom operators receive frequent complaints. The EY Global Decoding the Digital Home study reveals that 28% of households frequently experience an unreliable broadband connection. The situation highlights the need for a reliable telecommunication infrastructure Dubai provider to help customers enjoy an interrupted network!
The situation worsens more when customers demand increased data usage. Since the internet has penetrated almost every walk of life, customers will never compromise on this aspect. Customers are more educated than before, and the current dynamic times have polarized their digital haves and have-nots. Being a telecom player, your network must be resilient and reliable if you want to succeed on this front.
Opt For A Resilient Network Infrastructure!
Network reliability will always be your priority when choosing a telecom operator. Therefore, you must use your mind to finalize the deal with a reliable operator. It would be best to contact the best telecommunication infrastructure companies and ensure nothing goes on during and after the network installation. Call these experts today!
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